Refund policy

Return, Refund & Cancellation Policy – Ugaao

Last Updated: 2/05/2026

At Ugaao, customer satisfaction is our priority. We strive to ensure that every order reaches you in excellent condition. Please read our Return, Refund & Cancellation Policy carefully before placing an order.

Cancellation Policy

Before Shipment

Orders may be cancelled free of charge before they are dispatched from our warehouse.

To request a cancellation, please contact our customer support team as soon as possible with your order details.

After Shipment

Once an order has been shipped, it cannot be cancelled. Customers may refer to the return eligibility criteria below if they wish to return an eligible product after delivery.

Return Policy

We accept returns only for eligible products and under the conditions outlined below.

Return Eligibility

A product may be eligible for return if:

It is received damaged, defective, or incorrect.
The return request is raised within the specified return window.
The product remains unused and in its original condition.
All original packaging, labels, manuals, tags, and accessories are included.

Return Window

Return requests must be submitted within 2 days of delivery, unless otherwise stated on the product page.
Certain products may have different return eligibility, which will be clearly mentioned on their respective product pages.

Non-Returnable Items

The following items are generally not eligible for return:

Customized or personalized products
Products damaged due to misuse or improper handling
Products without original packaging or tags
Items marked as non-returnable on the product page
Products returned after the applicable return period

Return Process

Contact our customer support team with your order number and details of the issue.
Provide photographs or videos if requested for verification.
Once approved, we will arrange a pickup where service is available.
If pickup service is unavailable in your location, you may be required to self-ship the product to the address provided by our support team.

Exchange Policy

Exchanges may be offered for eligible products subject to stock availability.

Exchange requests must be raised within the applicable return period.
Exchange approval is subject to product inspection and verification.
Exchange shipping charges may apply on a case-by-case basis.

Refund Policy

Once the returned item is received and successfully inspected:

Approved refunds will be processed to the original payment method.
Refunds typically reflect within 5–10 business days, depending on your bank or payment provider.
For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or another approved method.

Shipping charges, gift wrap charges, or other service fees may not be refundable unless the return is due to a damaged, defective, or incorrect product.

Return & Exchange Charges

Return or exchange shipping charges may apply depending on the product, location, and reason for return.
Ugaao reserves the right to determine applicable charges on a case-by-case basis.

Important Return Conditions

For a return or exchange to be accepted:

Products must be unused and in original condition.
Products must include all original packaging, labels, tags, and accessories.
Products must not show signs of wear, damage, washing, installation, or alteration by the customer.
Return requests must be submitted within the applicable return period.

Failure to meet these conditions may result in rejection of the return request.

Changes to This Policy

Ugaao reserves the right to modify or update this Return, Refund & Cancellation Policy at any time without prior notice. Any updates will be posted on this page.