Shipping policy

Shipping Policy – Ugaao

Last Updated: 2/05/2026

At Ugaao, we strive to deliver your orders quickly, safely, and efficiently across India. Please read our Shipping Policy carefully to understand how orders are processed and delivered.

Shipping Coverage

We currently ship across India through trusted logistics and courier partners to ensure timely and secure delivery of your orders.

Order Processing

Orders placed on business days are generally processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During peak seasons, promotional sales, or unforeseen circumstances, processing times may be extended.

Once your order is processed and dispatched, you will receive shipping confirmation along with tracking details, wherever available.

Delivery Timelines

Estimated delivery timelines vary depending on the delivery location and product availability.

Metro Cities: 2–4 business days
Tier 2 & Tier 3 Cities: 3–6 business days
Remote Locations: 5–8 business days

Please note that delivery timelines are estimates and may vary due to factors beyond our control.

Shipping Charges

Shipping charges, if applicable, are calculated based on:

Order value
Product weight and dimensions
Delivery location

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

Order Tracking

Once your order is shipped, tracking information will be shared via email, SMS, or WhatsApp (where applicable), allowing you to monitor your shipment status.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

Adverse weather conditions
Natural disasters
Public holidays
Transportation disruptions
Government restrictions
Courier partner delays
Incorrect shipping information provided by the customer

Ugaao shall not be held liable for delays caused by circumstances beyond our reasonable control.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

If an incorrect address or contact information is provided:

Delivery may be delayed.
Additional shipping charges may apply.
Orders may be returned to our warehouse.

Ugaao will not be responsible for losses resulting from incorrect shipping details provided by the customer.

Undeliverable Orders

If an order is returned due to:

Incorrect address
Customer unavailability
Refusal to accept delivery

Ugaao reserves the right to deduct applicable shipping and handling charges before processing any eligible refund.

Damaged Shipments

If you receive a package that appears damaged:

Take photographs of the package and product immediately.
Contact our customer support team within 24 hours of delivery.
Provide your order number and supporting images for review.

Claims reported after the specified timeframe may not be eligible for resolution.

International Shipping

Currently, Ugaao ships only within India unless otherwise specified on the website.

Changes to Shipping Policy

Ugaao reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.